Workstation Management Services
The physical and program layer of statewide workstation programs.
Keystone delivers Workstation Management Services for Texas state agencies and enterprise fleets: install, de-installation, equipment moves, repair coordination, returns, and reverse logistics for desktops, laptops, and tablets, with statewide field execution and procurement-grade documentation.
Scope
Six scope areas, one accountable program.
Each area below maps to specific NIGP / Class-Item codes and the standard intake to close-out cadence Keystone runs on every program.
Account and ticket management
Single point of contact for device requests, status, and exceptions. Standardized intake, ticket flow, and reporting cadence built around state-agency program rhythms.
Installation and de-installation
Receive, stage, deploy, and de-install desktops, laptops, tablets, peripherals, and accessories at HHS-style sites statewide. On-site sign-off documentation at every stop.
Equipment moves
Coordinated relocations across floors, buildings, and sites. White-glove handling, asset tracking, and chain-of-custody documentation for state-owned devices.
Repair and warranty fulfillment
Field repair, swap, and OEM warranty fulfillment coordination. Returns to depot or vendor are tracked end to end, with documented disposition.
Returns and reverse logistics
Pickup, inventory, and return of leased and owned devices. Reverse logistics handled with the same documentation discipline as forward deployment.
Training and transition support
On-site user-facing transition support and basic device-orientation training delivered as part of larger deployments or refreshes.
Device lifecycle
Procure, deploy, move, repair, return, refresh.
Every Keystone WMS engagement follows the same lifecycle. Each stage has a defined scope and ties back to specific NIGP codes.
- 01
Procure
Intake of new and refresh devices. Receiving, asset tagging, staging.
96286 · 95877
- 02
Deploy
Statewide install, peripherals, sign-off, and user readiness.
92031 · 92035 · 95823 · 97255
- 03
Move
Floor, building, and site relocations with chain-of-custody.
96286 · 95823
- 04
Repair
Field repair, swap, and OEM warranty fulfillment coordination.
92047 · 93921
- 05
Return
Pickup, audit, and return logistics for leased and owned devices.
96286 · 95823
- 06
Refresh and ITAD-aware
End-of-life pickup with sanitization-aware handling and partner ITAD.
96286 · 93921
- 01
Procure
Intake of new and refresh devices. Receiving, asset tagging, staging.
96286 · 95877
- 02
Deploy
Statewide install, peripherals, sign-off, and user readiness.
92031 · 92035 · 95823 · 97255
- 03
Move
Floor, building, and site relocations with chain-of-custody.
96286 · 95823
- 04
Repair
Field repair, swap, and OEM warranty fulfillment coordination.
92047 · 93921
- 05
Return
Pickup, audit, and return logistics for leased and owned devices.
96286 · 95823
- 06
Refresh and ITAD-aware
End-of-life pickup with sanitization-aware handling and partner ITAD.
96286 · 93921
NIGP / Class-Item codes
Procurement-readable scope envelope.
Keystone delivers the codes on the left directly. Codes on the right are addressed via a vetted partner network and surfaced under the same program management.
Delivered directly
Keystone owns these scope items end to end.
- 92031Installation of computers, peripherals, and related equipment
- 92035Modification of existing equipment (including parts)
- 92047Computer support services (incl. warranties)
- 93921Computers and data processing equipment maintenance and repair
- 95823Computer management services
- 95877Project management services
- 96130Background investigations and drug testing for employment
- 96286Transportation of goods, shipping, handling, freight
- 97255Training (non)
Delivered via partner network
Addressed through teaming partners; surfaced under one program.
- 92021Data entry services
- 92023Data recovery services
- 92045Software maintenance, support, updates, hosting
- 92046Software updating and upgrading services
- 98423Microcomputer rental or lease
- 98424Handheld, laptop, notebook rental or lease
- 98574Software rental or lease
Field execution
Crews built for statewide programs.
Workstation programs live or die on the field layer: who arrives on site, what they are trained to do, and how the work is documented. Keystone is structured around that reality.
Reporting and program management
Documentation discipline that survives a state-agency audit.
Reuses the same intake, schedule, execute, close-out cadence Keystone runs on logistics programs. Adapted for the device fleet context.
Single intake channel with standardized ticket flow
Defined dispatch posture with documented response windows
Weekly and monthly program reporting cadence
Exception management and escalation path documented up front
Sign-off artifacts retained for procurement and audit review
Compliance and data handling
Honest framing on chain-of-custody and ITAD.
Keystone handles state-owned and leased devices with documented chain-of-custody. Specific certifications are listed honestly on the Government Contracting page: in place, in process, or available on award via partners.
Chain-of-custody documentation for state-owned and leased devices
Sanitization-aware handling for end-of-life data-bearing assets
Secure transport practices and asset tracking through every leg
Procurement-grade documentation and reporting discipline
See the Government Contracting page for the full credentials taxonomy.
Start a project
Ready to move something important?
Whether it is a statewide furniture rollout, a campus-wide installation, or an ongoing final-mile program, Keystone coordinates the operation end to end.