Scope
Appliance delivery, placement, and installation across 320 residential units in a new-construction complex
The challenge
A Houston-area property developer was preparing a new 320-unit residential complex for its initial leasing period. Each unit required four appliances — refrigerator, range, dishwasher, and washer/dryer stack — delivered, placed, and installed before the leasing office could begin showing units to prospective tenants. The general contractor had fallen behind on finish work, compressing the appliance installation window from eight weeks to four. The developer needed a partner who could absorb the compressed schedule without sacrificing installation quality.
Our approach
Keystone structured the program around building-by-building phasing, with each building's units cleared for appliance work in sequence as the general contractor completed finish work. We coordinated directly with the GC's site superintendent to receive daily readiness updates and adjust the next day's routing in real time. The scope included: receiving and staging all appliances at a nearby warehouse, delivery to units via service elevators and protected pathways, placement and leveling of all units, connection of water lines, gas lines, and electrical, and removal of all packaging and shipping materials from each unit.
Execution
Crews ran six days a week, averaging 12 to 16 unit completions per day. Each unit's four appliances were delivered and installed in a single visit, reducing hallway congestion and elevator usage. Keystone provided the developer with a daily completion report showing which units were finished, which were pending, and any exceptions. When the GC released an additional building ahead of schedule in week three, Keystone added a second crew to absorb the accelerated timeline without delaying the original routing plan.
The result
All 320 units were completed within the four-week window. Punch list items — primarily minor cosmetic adjustments and one batch of dishwasher brackets that required a follow-up visit — affected fewer than two percent of units. The leasing office began showing completed buildings on schedule, and the developer credited the appliance program as "the one part of the project that ran without drama." Keystone has since been awarded the appliance scope for the developer's next two projects.